Wednesday, December 19, 2018

December - January News


President’s Corner

The year-end holidays prompt many of us to pause and reflect on what we accomplished over the past calendar year, and I am no exception. When I accepted the opportunity last December to assume the presidency of the Stratford Manor Association, I had no idea what I was taking on. On-the-job training best describes much of my learning experiences, combined with a heavy dose of sympathetic assistance from the more experienced members of the board and others.

I am still learning every day, but now it feels more like an opportunity than an obligation—an opportunity to make meaningful improvements in the operations of  the Stratford Manor Association. Like the medical profession and so many others, our board’s first obligation is to do no harm. Regrettably, we ran into some difficulties earlier in the year that allowed critics to challenge our performance in that area. But when the owners filled all nine board seats at the Annual Meeting elections in October, we were able to quickly right the ship, as old sailors might say. 

We now have a full board of nine directors, representing a broad range of experience and knowledge.  In early November the board elected officers for 2019, and appointed several committee chair persons to help us better focus on key areas of operations.  At our December 6 meeting, we tabled efforts to gain owner approval of a bylaws amendment that would allow more flexibility in the number of directors required to do SMA business. We still think there is merit in such a proposal, but we don’t want it to distract us as we tackle the challenges of 2019.

Identifying those challenges was made easier by looking at the fall 2018 owners’ survey. As we previously reported, we had excellent participation in that exercise, both in terms of the number of respondents and in the quality of their responses. For example, we now know that nearly everyone agrees with the need to enforce rules and regulations.  But we also know there is little agreement on how that translates into actual provisions of those documents.

One of our biggest challenges in the coming months will be to develop a consensus on what changes, if any, we should make to our current rules and regulations.  We will keep you informed.

More importantly, we know from the survey results that we need to find ways to earn a greater degree of owner trust in our property management firm and the board.  We will be mindful of this as we develop and execute our plans for 2019.  With your cooperation, patience and assistance, we are confident that we can have a very productive and beneficial year.

On behalf of the entire SMA board, we hope you have a wonderful holiday season and a very happy new year.

- John Gullett, President

Mailing your assessment payment? Send it to Arizona bank 

Invoices for SMA homeowners’ first-half 2019 assessment were mailed in late November, as usual. However, there are new addresses for mailing and for making online assessment payments.

Checks should be mailed to the Phoenix, Ariz., bank address listed at the bottom of the invoice. That’s because AAMG is no longer able to accept payments at its Canon Boulevard address. Just make sure you make your check payable to Stratford Manor Association.

If you usually pay online, there is a new website for making those payments—www.mutualpaypropertypay.com. When making an online payment you will need the Association ID number and account number from your invoice, and the Management Company ID number, 4531.

Payment is due Jan. 1, 2019, but there is a 30-day grace period. If payment isn’t made by January 31, a late fee will be imposed. 

Board Officers, Committee Chairs Selected

The SMA board elected its slate of officers for 2019 at a special organizational meeting in early November, returning John Gullett and Linda Wahlert to their 2018 positions as president and vice president, respectively. In addition, Ann Turner was elected secretary and Tonita Hoe was named treasurer.

The board also appointed the following board members to head up five committees: Ms. Wahlert, nominating committee; Satori Gregorakis, architectural control committee; Nancy Allen, landscaping committee; Ms. Hoe, rules and regulations committee; and Katie Johnston, social & welcoming committee.

Also volunteering to serve on various committees were: Ms. Allen, (nominating); Ms. Wahlert and Ms. Johnston (architectural control); Caroline Langdon (landscaping); Kevin Leigh and Ms. Johnston (rules & regulations); and non-board-member Barbara Lucas (social & welcoming).

Mr. Gullett stressed that the board would welcome additional volunteers to help the committees. “Volunteers are the lifeblood of any nonprofit organization, he said, “and I am very excited to enter 2019 with such a strong group of Stratford Manor residents on our board and committees.”

Ann Turner rejoins SMA Board

Ann Turner, 168 Wellesley Dr., was appointed to the SMA board at the Association’s special organizational meeting on Nov. 7. Her election came after the board accepted the resignation of board member Linda White. After her election at the SMA annual meeting in October, Ms. White concluded that she could not serve.

Ms. Turner, who ended her previous board term in October of last year, said she accepted the opportunity to rejoin the board because “Stratford Manor is a wonderful community, and keeping it that way requires homeowner participation on many levels. I realized I still wanted to take an active role in keeping SMA a great place to live.”

Ms. Turner was also elected secretary of the board (See separate story on board officers).

Drainage work winding up; lights for remaining signs have to wait

Stratford Manor’s two remaining artificial swales, or ditches, designed to improve water runoff were poured in early December, leaving ground repairs as the final phase of this long-delayed project.

The swales are shallow concrete ditches with gently sloping sides, which divert rain water away from homes and into storm drains. They are located behind 121 Sloane Place and 141-147 Wellesley Drive, and in the common area between Wellesley and Kenilworth Drive.

E. M. Muller, the contractor, said the final work was expected to be done soon. December marks the one-year anniversary of the signing of the contract for this project. Bad weather and other issues caused numerous delays over the course of 2018, and only one of three swales had been created by October.
Meanwhile, a plan to light up all three Stratford Manor signs hit a snag when Dominion Energy informed AAMG that it would cost several thousand dollars to provide electrical connections to two of the lights. The first light, which now illuminates the sign at the end of the City’s portion of Wellesley Drive, gets its electricity from a nearby Stratford Manor lamp post.

“We think it adds a great deal to that entrance,” said John Gullett, president of the SMA, “and we haven’t given up on the other two. We have asked our electrical contractor to explore other options, including solar power. But we don’t have a solution yet.”

Landscaper stays busy as holidays near

Year Round Landscaping (YRL), SMA’s landscaping contractor, is a common sight these days, as it races to finish up its Stratford Manor work before Santa arrives.
Falling leaves are still being picked up; the large flower bed adjacent to 119 Wellesley was recently cleaned out and trimmed up for security reasons; 100 new pansies have been planted on Sloan Place and at the three Stratford Manor signs, many of them at no charge; and the long-awaited Kenilworth islands beautification is on track for completion by year-end, according to YRL.

The latter project, which was delayed earlier because of bad weather, involves trimming trees, planting new grass and plants, and spreading new mulch. What we wanted to do,” said Nancy Allen, who leads up the landscaping committee, “was to give that stretch of Kenilworth a major facelift-- to allow us to have an attractive gateway to Stratford Manor from the Deep Creek Road side.”

“It’s going to be really nice,” said Ms. Allen.

Final 2018 inspections completed without a hitch

The second and final round of architectural inspections for 2018 went well, according to Satori Gregorakis, chairman of the architectural control committee, and Robbi Henry, AAMG’s property manager.

A total of 55 violations were written up in October, the most frequent type involving the need for power washing sheds or homes, grass or tree trimming, and removing miscellaneous trash or storage items in the rear of homes.

One of the more common violations cited last spring involved damaged rake boards (the name given to the board placed along the slope of your roof to give it a more finished look). It can be expensive to fix. Following the mailing of notices to homeowners in April, Ms. Henry said, the most frequent question homeowners had was, “What’s a rake board?”

“This time around,” said Mr. Gregorakis,  “we were pleased to see that there weren’t any rake board violations.” He said all of those spotted in the spring had been fixed, and homeowners apparently were now more aware of the need to keep them in good shape.

When a follow-up inspection was done in late November, all but nine of the 55 violations had been corrected. Some, especially those involving painting, will have to wait until warmer weather next spring.

“It’s apparent that our residents understand that the association’s governing rules and regulations do help protect and enhance property values,” said Mr. Gregorakis,” which benefits all of us.”

Plan to prevent package theft

This time of year, delivery trucks jam the streets, packages litter doorsteps and sometimes porch pirates, as they have come to be known, pay unwelcome visits. It’s peak season for package theft, a problem that exists year-round. 

In 2016 and 2017, Stratford Manor paid off-duty police officers to patrol our community this time of year. While the presence of police might have had a deterrent effect, the patrols were too intermittent to count on to keep thieves at bay. And the expense of even those limited patrols was quite high. As a result, the board decided not to hire officers this year. 

The SMA board has received few reports of package thefts this year, but if you’re shopping online for the holidays, or any other time of year, you need to plan to prevent package theft:
  • Require a signature. If you’re not home, a note will be left letting you know when they will re-deliver (or where you can pick up the item instead).
  • Get to know your neighbors and develop your own neighborhood watch. Help one another out by picking up packages you see outside and drop texts or emails to alert one another what you’ve done.
  • If you know someone who is home during the day, you might ask to use their address for delivery.  Or have packages delivered to your work, if allowed.
  • Provide some porch coverage. Porch pirates are most likely to strike when they see a package sitting out in the open. If they can't see a package from the street, they're far less likely to walk up to see what they can grab. Decorative items or furnishings like planters can help reduce the visibility of a package.
  • Get a camera. Many thieves will stay away from a porch that's filming them. In order for your video doorbell or camera to be a deterrent, make sure it’s very visible.
  • Pick it up. Package Concierge, UPS Access Point and Amazon Locker Delivery all let packages be delivered to a secure location. Many large online retailers offer free shipping directly to a nearby store.

Trash Pickup Schedule

Dec. 18—Trash only
Dec. 26—Weds pick-up due to Christmas Holiday. Trash, recycling & bulk
Jan. 2—Weds pick-up due to New Year holiday. Trash only
Jan. 8—Trash, recycling & bulk
Jan. 15—Trash only
Jan. 23—Weds pick-up due to MLK holiday. Trash, recycling & bulk
Jan 29—Trash only
Feb 5—Trash, recycling & bulk
Feb. 12—Trash only
Feb. 20—Weds pick-up due to Presidents Day holiday. Trash, recycling & bulk
Feb. 26—Trash only

If your container was missed during collection, call 757-933-2311.

Remember: Trash receptacles should be curbside for collection no earlier than 3pm on Monday for collection on Tuesday and removed from the street
by 6pm on Wednesday. 

Friday, October 26, 2018

Car break-ins reported

On October 25, sometime after 8 p.m., five vehicles in the Wellesley Woods apartment complex had their windows smashed and items stolen from inside the car. Stratford Manor residents are reminded to always lock your car and never leave any items visible inside the car. 
  • Always make sure all windows are rolled up all the way, your car is locked and take your keys. Never leave spare keys in the car. 
  • Don't leave any items visible inside your car, or valuables in the trunk. If your car is unlocked, a thief can still get into your trunk if there is a trunk release button.
  • Don't leave your car title or any other important papers inside your car.
If you experience a break-in, call 911 or police non-emergency at 247-2500.

October-November News


Owners turn out for annual meeting

The Stratford Manor homeowners Association’s annual meeting on Oct. 18 was a lively and sometimes-raucous gathering-- a healthy, democratic exercise reminiscent of an old-fashioned town hall meeting.

John Gullett, president of the SMA, presided over a meeting that included a review of accomplishments and failures in 2018, the  election of five new board members, the defeat of a proposed bylaws amendment, and a report on the board’s opinion survey of Stratford Manor homeowners.

Nearly  40 homeowners turned out for the meeting, which was held at Christ United Methodist Church on Deep Creek Road.  “Our residents are known for being outspoken,” said Gullett, “and we had lots of opinions expressed on a wide variety of topics. It was pretty amazing to be a part of such an exciting event. I am glad I brought a gavel!”

Gullett said the audience peppered each presentation with questions, “so much so that when we reached the open forum segment, there weren’t any questions left unasked.”  The meeting adjourned shortly after 8:30 p.m.

He praised the two outgoing board members, Betty Snyder and Bev Forrester, “for all the hours you invested in helping our community, and for all the great ideas you brought to our board meetings.” The third outgoing board member, Tonita Hoe, successfully ran for reelection to the board.

In addition to Ms. Hoe, four others were elected to the board in a race that attracted seven candidates (see separate story on new board members). The board needed a total of five board members because the then-current board was two directors short of the required nine. “The board was delighted that Nominating chair Betty Snyder was able to line up such a strong list of board candidates,” said Gullett.

A proposed amendment to the bylaws that would eliminate the requirement that the board have nine directors was defeated due to a lack of three-quarters of homeowners participating  in the voting. “We didn’t do a good job of selling this amendment, “ said Gullett. “Now we have to decide whether to further pursue the issue.”

He also recognized homeowner Nancy Allen, “who again worked tirelessly in overseeing our landscaping activities this year.”

Robbi Henry, Advanced Association Management Group’s property manager for Stratford Manor, reviewed the association’s financial picture, commenting that “Stratford Manor has a very healthy balance sheet.” Ms. Henry also supervised the counting of ballots and other votes in the meeting.

Gullett provided an overview of the board’s accomplishments and shortfalls for the year, including the thorough cleanup from last January’s snowfall, repair of a sidewalk behind several units on Sloan Place, extensive tree and shrub trimming, installation of  lighting for one of three Stratford Manor signs,  routine maintenance throughout the community, and resumption of the printed version of this newsletter.

The owners and board members also engaged in a lengthy discussion of  the results of the recent owner opinion survey (see President’s Corner), followed by a committee report on a still-ongoing review of the community’s rules and regulations, presented by Tonita Hoe.

“It’s been quite a mixed-bag of successes and shortfalls this year,” said Gullett. “In some ways we are still a work in progress. But I can assure you that the board remains sharply focused on making a positive and lasting contribution to the well-being of an ever-changing Stratford Manor.”

President’s Corner

When I joined the SMA board one year ago, residents began approaching me with their thoughts about various rules and regulations that they either detested or took pride in. While I thought little of it at the time, that turned out to be an early indication of a split between those who want to preserve our existing rules and regulations as is, and those who think some of them need updating . That division was evident in the results of our recent owners’ survey.

The survey, which was completed in September, was a topic of lively discussion at the Oct. 18 annual meeting of the SMA. Fellow board member Satori Gregorakis and I compiled the results of the survey and announced our findings at the annual meeting.

A total of 44 owners who live in Stratford Manor took part in our survey, representing 43 percent of all owner-occupied homes. In addition to what they thought of the board and the property management firm, owners were asked how they felt about the association’s governing standards. All but three owners agreed with the statement, “They help protect and enhance property values.”

But when we asked if there were any standards they would like to see changed, 51 percent said “Yes” and 49 percent said “No”. This suggests that we have two camps in our community. There are those who want us to maintain the standards and ambiance that our forefathers created back in the 1980s. Then there are those who argue that our community is more diverse that it was in the beginning,  and so our standards should reflect that. This split seems consistent with the fact that well over half of those surveyed moved into Stratford Manor after 1999.

Many of the people arguing for change said we should relax the rules restricting Christmas decorations, biking, and other recreational activities for families. A subcommittee of the board is now studying these issues, and our newly expanded board will tackle this project in the coming weeks and possibly months.  We are not taking sides, but rather trying to find the right balance between the various viewpoints in our  community.

There was more agreement on most of the other elements on the survey. For example, 79 percent of those surveyed felt some degree of satisfaction with our landscaping work; 82 percent expressed some satisfaction with AAMG, our property management firm; 85 percent expressed some degree of satisfaction with the board; and 82 percent rated this newsletter good. This is welcomed news, considering we often hear more complaints than compliments.

Thank you for giving us your valuable feedback.

John Gullett 

Five new directors elected

Stratford Manor Association owners elected five new directors to its board at the association’s annual meeting on Oct. 18, in one of the more competitive events in recent SMA history.

A total of seven owners threw their names in the hat, with the five-highest vote getters winning a seat on the nine-person board.

Here are the five newly elected directors:

Tonita B. Hoe, 124 Kenilworth Dr. Tonita’s three-year term expired at the annual meeting but she decided to run for reelection,  “because I feel that I can provide a different perspective and would like to see the board continue to grow and improve.”

Nancy R. Allen, 172 Wellesley Dr.  Nancy, who supervised our lawn service in 2018,  said she has lived in Stratford Manor for 26 years and previously served on the board. She said she wanted to join the board again, “to continue to help make Stratford Manor a fabulous place to live.”

Katie Johnston, 135 Wellesley Dr. Katie, who works at Christopher Newport University, said “I believe it is our responsibility to contribute to our community, and after living here for three years I feel it is my time to give back.” She said she hopes to help focus the board on opportunities for community building.

Caroline Langdon, 145 Sloan Pl. Caroline has lived in Stratford Manor since 2013. She is retired but works part time at the nearby Ace Hardware. She ran for the board seat because “I am interested in keeping our community safe and secure, and want to help preserve the integrity of Stratford Manor.”

Linda White, 142 Kenilworth Dr. Linda, who has lived in Stratford Manor for 15 years, also previously served on the board.  “I know the bylaws and rules,” she said, “and I want to make Stratford Manor a place where we all can be proud to live.”

Next Board Meeting

The SMA board will hold a special organizational meeting on Wednesday, Nov. 7, 2018 at 5:30 p.m., at Nancy Allen’s home at 172 Wellesley Dr.

The meeting’s  abbreviated agenda includes election of officers and  appointment of committee members so that work can begin on year-end activities, as well as other items.

As always, Stratford Manor homeowners are welcome.

Drainage project activity picks up

The long-delayed drainage project in Stratford Manor showed new signs of life in mid-October with the pouring of concrete for an artificial swale behind 141-147  Wellesley Dr.
The 20-inch-wide, 100-foot-long swale, the first of three planned in various locations in the community,  is designed to improve water runoff in areas where drainage is poor.
 E.W. Muller, the contractor for the project, said he hopes to move to the other two locations—another one on Wellesley and one on Sloane Place-- before the end of October. The contract was signed in December of last year, but a harsh winter and heavy rain in the spring and summer months, along with other factors, plagued the project throughout the year.

Christmas Tea planned for Sunday, Dec. 9

Bob and Barbara Lucas, who moved into 156 Wellesley Dr. in 2017, are hosting what is billed as “a Christmas Tea” from 2 to 4 p.m. on Sunday afternoon, Dec. 9—and all Stratford Manor owners are invited.

“We wanted to do some sort of a ‘meet and greet’ event so we could meet more of our neighbors,” said Barbara. “With the holiday season approaching, we decided it would be a great time to throw a neighborhood party!”

The Dec. 9 event will be held at the Lucas home. No RSVPS are required.

“We will provide the coffee, tea and juice, and some finger food,” said Barbara. “Neighbors don’t need to bring anything, unless they want something different to drink.”

Preventing crime takes a community effort

Homeowners voiced concern at the Annual Meeting about safety and security. According to the National Crime Prevention Council (ncpc.org), there are a number of things we can do to keep Stratford Manor a safe place to live. The most important thing we can do to reduce crime is to work together.

Get to know your neighbors and keep an eye on the neighborhood. Report suspicious activity to police and to the SMA board. Keep spare keys with a trusted neighbor or nearby family member, not under a doormat or planter. Set timers on lights when you’re away from home. Turn your porch light on at night. Eliminate places an intruder might hide by cutting back trees or shrubs, especially near windows and doors.

Theft from parked cars is an all too common problem. Throughout Newport News, police are reporting an alarming spike in the rise of theft from automobiles – and, surprisingly enough, most of the automobiles were left unlocked. Newport News Police offers following tips to help keep your belongings and car safe:
·Always make sure all windows are rolled up all the way, lock your car, and take your keys. Do not leave spare keys in your car.
· Don’t leave valuables in your car or in the trunk. If your car is unlocked, a thief can still gain access to your trunk if your car has a trunk release button on the inside.
· Do not leave important papers, especially a car title, in your automobile. Be sure to record the serial numbers of aftermarket stereos, or other items and leave them in a safe place at home.

If you have experienced a theft call 911 or the police non-emergency number at 247-2500.

Trash Pickup Schedule

Oct. 30—Trash, recycling & bulk
Nov. 6—Trash only
Nov. 14—Weds pick-up due to Veterans Day Holiday. Trash, recycling & bulk
Nov. 20—Trash only
Nov. 27—Trash, recycling & bulk
Dec. 4—Trash only
Dec. 11—Trash, recycling & bulk
Dec. 18—Trash only
Dec. 26—Weds pick-up due to Christmas Holiday. Trash, recycling & bulk

If your container was missed during collection, call 757-933-2311.

Remember: Trash receptacles should be curbside for collection no earlier than 3pm on Monday for collection on Tuesday and removed from the street
by 6pm on Wednesday.